Support

Help, fast — from people who run solar sites for a living.

Documentation, live system status, a changelog you can actually trust, and a contact form that lands in an inbox we read every day.

Docs & onboarding

Step-by-step guides for connecting inverters, importing sites, inviting your team and shipping your first BS EN 62446-1 report.

Real-time service status for the web app, the API, every integration we maintain and the cron schedules behind them.

Demo requests, bug reports, integration asks, contract questions — a human replies within a working day, usually faster.

Every feature, integration and fix we've shipped — with dates. We publish notes the same week the code goes out.

Common questions

Can't find yours? Send a message — we reply within a working day.

How do I connect a SolarEdge or Solis Cloud site?

Settings → Integrations. Paste your API key, pick which sites to import, and SolarFleet polls every 15 minutes (SolarEdge) or 5 minutes (Solis).

Can my client see their own portfolio?

Yes. Every site has a Client view you can gate per contract. They see live performance and the case thread for faults you choose to expose.

How do I generate a BS EN 62446-1 report?

Open a site, hit New report, walk the wizard. Mobile-first. Photos, serials, and sign-off are part of the flow, not an afterthought.

Is the platform UK-hosted and UK GDPR compliant?

Yes. Data sits on Cloudflare's London edge plus a UK-region PlanetScale Postgres. Right-to-be-forgotten cascade is built-in.

How do I report a security issue?

Email security@solarfleet.io. We acknowledge within one working day and operate a responsible-disclosure policy.

How does pricing work for my portfolio?

Two sites are free forever. Sites 3–50 are £5/site/month, and 51+ are £3/site/month — billed annually, ex VAT. No per-seat charges.