Support

Help, fast — from people who run solar sites for a living.

Documentation, a status page that says what it does and doesn't check, a dated changelog, and a contact form that lands in an inbox we read every working day.

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Docs & onboarding

Step-by-step guides for connecting inverters, importing sites, inviting your team and shipping your first BS EN 62446-1 report.

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Service health

System status

A live reachability check of the web app and API, plus what the page doesn't cover yet and how to report a problem.

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Reach a human

Talk to the team

Demo requests, bug reports, integration asks, contract questions — a human replies within a working day, usually faster.

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Roadmap

Changelog

Every substantial feature, integration and fix we've shipped — with the month it went out.

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Common questions

Quick answers,
plus the doc that goes deeper.

Can't find yours? Send a message — we reply within a working day.

How do I connect a SolarEdge or Solis Cloud site?

Settings → Integrations. Paste your API credentials, pick which sites to import, and SolarFleet polls them automatically — Solis Cloud every 5 minutes. SolarEdge is polled regularly through your own SolarEdge App API key, but every call counts against your SolarEdge API plan's per-minute and monthly limits, which are shared across every site on the key — so a small plan can't refresh a large fleet as often as a bigger one. For SolarEdge, create an App API key at developer.solaredge.com (Create Application → Monitoring API → Fleet Access → My Fleet) — keys from SolarEdge's old API stop working on 3 November 2026.

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Can my client see their own portfolio?

Not yet — a read-only client portal is on the roadmap. Today you can send branded PDF reports for any site or date range straight from SolarFleet.

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How do I generate a BS EN 62446-1 report?

Open a site, hit New report, walk the wizard. Mobile-first. Photos, serials, and sign-off are part of the flow, not an afterthought.

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Is the platform UK-hosted and UK GDPR compliant?

Yes. Data sits on Cloudflare's London edge plus a UK-region PlanetScale Postgres. Right-to-be-forgotten cascade is built-in.

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How do I report a security issue?

Email security@solarfleet.io. We acknowledge within one working day and operate a responsible-disclosure policy.

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How does pricing work for my portfolio?

Two sites are free forever. Sites 3–50 are £5/site/month, and 51+ are £3/site/month — billed annually, ex VAT. No per-seat charges.

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